The VHAN Care Management team serves as an important connection point between patients, providers and caregivers. This service is particularly helpful when patients are managing multiple complex conditions and additional barriers to care. Recently, several members of the care management team stepped in to help a VHAN patient who was struggling to stay out of the emergency department.

VHAN Care Management team members serve as advocates for patients in many aspects of their health care journey. A success story profiling Care Navigator Martha Merry, BS, RN, and a patient with cancer illustrates the team’s impact.

To support VHAN members and patients with behavioral health needs, VHAN offers a pediatric behavioral health consult line. Here’s a real-world example of how the consult line can change lives.

Diabetes and its associated complications such as dialysis and heart disease not only negatively impact patients’ lives, but they are also costly. Here’s a story of how a VHAN diabetes program helped one patient better manage her condition.

In 2020, the VHAN Pharmacy Team worked with about 1,400 patients to optimize medications for chronic disease management, transitions of care and polypharmacy. Here’s one example of how VHAN pharmacy support helped one patient manage her complex medical conditions.

Care Navigators identify issues that might put patients at risk, such as difficulty getting medications or accessibility issues. Here’s a story of how a Social Work Care Navigator helped mitigate a transportation challenge for a patient.

When VHAN Social Worker Mary Brooks found out that one of her patients in West Tennessee had fallen and broken a foot while trying to get into her home, she immediately began thinking of ways to help.