Supporting Your Personal Care Team
Care Management also supports your friends, family and caregivers by including anyone assisting with your care directly in your personalized care plan.
Care Management
VHAN’s Care Management team works alongside providers to coordinate care, connect patients with resources and support better health outcomes for patients and their caregivers.
Whether a patient is managing a chronic condition, navigating a complex diagnosis or simply trying to maintain healthy habits, we provide coordinated support tailored to their individual needs.
Whole-Person Health Support
We help patients manage:
Chronic Conditions & Medications
Ongoing support for managing long-term health conditions, prescription regimens and recovery following a hospital stay.
Mental Health and Complex Care
Coordinated support for navigating behavioral health needs, complex medical situations and end-of-life planning.
We connect patients and their caregivers to resources such as:
Transportation and Basic Needs
Help with access to transportation, healthy foods and affordable medications.
Caregiving and Life Circumstances
Support for accessibility needs, work leave, and the practical and emotional demands of caregiving.
Grief, Trauma and Community Support
Referrals to trusted local resources for processing loss and trauma, and connecting to community-based services.
For Patients
VHAN’s Care Management Program begins with a single outreach from a dedicated care manager who will take time to understand your needs, preferences and goals. From there, your support is fully personalized — through one consistent point of contact who stays connected to you, your care team and your community.
What to expect:
- Dedicated care manager assigned to your case.
- Regular check-ins by phone, text, email or patient portal.
- Medication reviews and adherence support.
- Care coordination across specialists, community services and local resources.
- Direct inclusion of your family members or caregivers in your care plan.
The Care Management Program is provided at no cost to you.
Have questions? Contact your provider or call us at 615-936-2828.
Simplify Your Care
Meeting patients where they are
VHAN delivers personalized, high-quality care to our patients, focusing on:
Connecting Your Care Team
Your doctors, nurses and care team lead your care, while a VHAN Care Manager supports you, understands your needs and keeps everyone connected.
Vetting Local Resources
Unlike many health support services, our team is connected to trusted resources in your local area, making it easy to link you to nearby support.
For Providers
VHAN’s Care Management program not only benefits your patients — it also functions as a clinical and operational extension of your practice.
VHAN offers this resource to help members like you deliver high-quality, coordinated care to your most complex patients while supporting your performance in value-based contracts.
A few of the benefits:
Reduced Administrative Burden
Care managers handle care transitions, community referrals and between-visit coordination.
Fewer Avoidable Utilization Events
Proactive outreach helps reduce readmissions, unnecessary ER visits and preventable hospital stays.
Stronger Quality Performance
Standardized, evidence-based protocols contribute to better quality metrics.
Smarter Risk Stratification
We aggregate and analyze data to identify at-risk patients for earlier intervention.
Simplified Access
Care managers streamline referrals by connecting patients to specialty care and home health services.
Next Steps for Prospective Members
Interested in joining VHAN and offering care management services to your patients? We would love to hear from you.
Next Steps for Current VHAN Members
Access program resources, referral tools and care management support through the VHAN Hub.