Recently, a VHAN RN Care Navigator was able to connect an overlooked patient to much-needed follow-up care after a joint replacement. The 63-year-old female patient with comorbidities was admitted to a hospital for a planned knee replacement, expecting that she would be referred to a rehab facility at discharge. However, after spending a week in the hospital, she was sent home with no follow-up instructions. She understandably felt confused and disconnected from the system and worried about what would happen next—that’s where VHAN’s RN Care Navigator Cheryl Landis stepped in.

Coinciding with VHAN’s 10th anniversary, the third season of the miniVHAN podcast looks back at the unique vision for VHAN and how the network launched amidst a major transition in health care from fee-for-service to value-based care following the signing of the Affordable Care Act in 2010.

To support patients with diabetes, Vanderbilt Primary Care began offering diabetes classes in 2020. After a short stint of in-person classes, COVID-19 caused the organization to move to a virtual environment, and attendance grew exponentially. The free, one-hour courses are held four times per month on Zoom, and they are available to all Vanderbilt Primary Care patients through a provider or nurse referral. Learn more about how Vanderbilt successfully launched this program—and how other practices could possibly do the same.

As the cost of prescription drugs continues to rise, patients’ refusal or inability to pay for costly medications contributes to an estimated 125,000 deaths every year. VHAN’s Care Navigators often take a closer look at patients’ medications and collaborate with the VHAN Pharmacy team to ensure patients are taking the most effective, affordable medications.

Earlier this year, VHAN staff presented on VHAN’s Community Health Worker (CHW) pilot during Aetna’s quarterly Provider Clinical Transformation Webinar Series. The pilot, launched in 2019, was designed to improve access to care and resources for obstetric patients at Gallatin Women’s OBGYN Center (GWC) in Gallatin, Tennessee, which has a large prenatal patient population with approximately 350 babies born annually. The CHW pilot was designed to help with resource referrals and interventions for patients who need assistance with access to health care, physical and behavioral health support, and social determinants such as homelessness, food insecurity and unemployment. During the Aetna presentation, VHAN shared some initial results of the pilot.

Identifying and responding to patients’ social needs is an integral part of the work of VHAN’s Care Navigators. In a recent phone conversation with a VHAN RN Care Navigator, a 38-year-old female patient living in East Tennessee reported multiple social and financial barriers to her continuity of care. A kidney transplant recipient, she had recently lost her father to COVID-19, and she was having difficulty managing her health condition, finding work and paying bills. Read the full article to learn more about how VHAN’s Care Management team helped this patient during a difficult time.

During a recent checkup call with a 75-year-old male patient with a history of stroke, a VHAN RN Care Navigator talked to the patient’s wife, who spoke of feeling stressed and overwhelmed. After working full-time and serving for some time as the primary income provider, she was exhibiting classic signs of caregiver burnout—exhaustion combined with feelings of hopelessness and isolation. Read the full article to learn more about how VHAN’s Care Management team helped this caregiver navigate a difficult situation.

Modeled after VHAN’s Pediatric Behavioral Consult Line, which has fielded more than 2,000 phone calls since launching in 2018, VHAN is launching a similar line later this year to assist clinicians with adults who need behavioral health support. The new Adult Behavioral Health Consult Line will be managed by Shannon Brown, LCSW, who will be […]

During a recent Pediatrics Champion Call, Kylie Cormier, MD, from Old Harding Pediatrics Associates (OHPA), shared best practices for capturing a yearly chlamydia screening from eligible patients. This important screening is part of the pediatric modifier for 2022, and it is also a required quality measure for many payors. Dr. Cormier and her colleagues have streamlined the screening process, while ensuring that patients and parents feel as comfortable as possible.