When the pandemic hit in March 2020, West Tennessee Healthcare (WTH) faced the same dilemmas as health care organizations across the country: With a lack of available PPE, safety concerns for doctors and patients, and the inability to reach many patients in person, WTH needed to launch a telehealth program quickly.

For the second year in a row, VHAN achieved 100% performance for all Aetna contracted quality measure targets during the 2019 performance year. VHAN’s performance actually exceeded Aetna’s national standards in several measures.