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Vanderbilt Health’s Virtual Diabetes Classes Improve Patient Outcomes

To support patients with diabetes, Vanderbilt Primary Care began offering diabetes classes in 2020. After a short stint of in-person classes, COVID-19 caused the organization to move to a virtual environment, and attendance grew exponentially. The free, one-hour courses are held four times per month on Zoom, and they are available to all Vanderbilt Primary Care patients through a provider or nurse referral. Learn more about how Vanderbilt successfully launched this program—and how other practices could possibly do the same.

VHAN Care Management and Pharmacy Teams Partner to Help Patients Access Needed Medications

As the cost of prescription drugs continues to rise, patients’ refusal or inability to pay for costly medications contributes to an estimated 125,000 deaths every year. VHAN’s Care Navigators often take a closer look at patients’ medications and collaborate with the VHAN Pharmacy team to ensure patients are taking the most effective, affordable medications.

VHAN Tools Provide Critical Post-Pandemic Behavioral Health Support

To help our members connect patients with the behavioral health support they need, VHAN continues to provide new tools and connections to community resources.

A Clearer View Into Patient Health Needs

Members have told us they often struggle to access and organize patient data from seemingly endless sources.

VHAN Achieves 100% Performance on 2021 Aetna Quality Measures

VHAN is pleased to announce that the network achieved 100% performance on all Aetna Commercial quality measures in 2021. VHAN members also scored higher than Aetna’s Q4 national average on several measures, including Breast and Colorectal Cancer Screening and Comprehensive Diabetes Care.

VHAN Presents Community Health Worker Program Results to Aetna ACO Group

Earlier this year, VHAN staff presented on VHAN’s Community Health Worker (CHW) pilot during Aetna’s quarterly Provider Clinical Transformation Webinar Series. The pilot, launched in 2019, was designed to improve access to care and resources for obstetric patients at Gallatin Women’s OBGYN Center (GWC) in Gallatin, Tennessee, which has a large prenatal patient population with approximately 350 babies born annually. The CHW pilot was designed to help with resource referrals and interventions for patients who need assistance with access to health care, physical and behavioral health support, and social determinants such as homelessness, food insecurity and unemployment. During the Aetna presentation, VHAN shared some initial results of the pilot.

VHAN Announces Improved Pediatric Depression Screening Results

VHAN is excited to announce that the network’s pediatric depression screening rate has dramatically improved. In 2019, VHAN began measuring annual depression screening for children 12 and older. To assist members who were struggling in this area, VHAN licensed clinical social workers met with practices to promote the social work program and the benefits of using the pediatric behavioral health consult line. As a result, by 2021, no VHAN members received a score of zero for depression screening and 46% of practices screened 90% of their VHAN patients for depression.

Care Management Offers Lifestyle Support to Address Social Determinants of Health

Identifying and responding to patients’ social needs is an integral part of the work of VHAN’s Care Navigators. In a recent phone conversation with a VHAN RN Care Navigator, a 38-year-old female patient living in East Tennessee reported multiple social and financial barriers to her continuity of care. A kidney transplant recipient, she had recently lost her father to COVID-19, and she was having difficulty managing her health condition, finding work and paying bills. Read the full article to learn more about how VHAN’s Care Management team helped this patient during a difficult time.

Improving Care, Controlling Costs

To manage utilization while maintaining quality of care, VHAN is introducing the Geriatric Resources for the Assessment and Care of Elders (GRACE) Program, an evidence-based model to improve quality while controlling costs for older patients with complex care needs.

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