The VHAN Care Management team serves as an important connection point between patients, providers and caregivers. This service is particularly helpful when patients are managing multiple complex conditions and additional barriers to care. Recently, several members of the care management team stepped in to help a VHAN patient who was struggling to stay out of the emergency department.

VHAN’s pharmacy services help members improve medication management processes by helping patients with medication management and reducing the demand on staff.

To assist our members in connecting patients with the support they need, VHAN focused on providing behavioral health tools and support in 2021.

VHAN Care Management team members serve as advocates for patients in many aspects of their health care journey. A success story profiling Care Navigator Martha Merry, BS, RN, and a patient with cancer illustrates the team’s impact.

Earlier this month we launched a new and improved VHAN Hub—with enhanced features and an easier-to-navigate design including a comprehensive resource library, VHAN events calendar, and more information about VHAN services.

Working directly with our member hospital systems and practices, VHAN aims to improve the transition process and improve continuity of care, thus reducing adverse events and readmissions. 

VHAN has aggregated best practices for preventive screenings into a quick reference guide that focuses on practical ways to improve workflows and patient engagement to increase breast, colorectal and cervical cancer screenings.

In September 2021, quality and operations leaders across the network came together for a Learning Exchange aimed at supporting year-end quality performance and patient engagement opportunities. The discussion focused on sharing best practices and solutions to pandemic-related challenges.

At all clinical levels, the symptoms of burnout are widespread. VHAN supports provider members with resources and coping strategies targeted to bolstering mental health.